January 30, 2017
NOTE: There may be a disruption the first time you attempt to log in to ESTR today.
Issue: Saved browser cookies will cause a “you do not have permission to view this page” type error when attempting to view a page after log in.
Resolution:
1. Clear your browser cache (instructions for: Internet Explorer, Chrome, Firefox, Safari)
2. Close the browser and reopen it
3. Visit ESTR normally
Impact: This issue affects any person logging in to the system. If study staff also report this issue, please feel free to share these instructions or ask them to contact estrhelp@harvard.edu.