ESTR Log in Error

January 30, 2017

NOTE: There may be a disruption the first time you attempt to log in to ESTR today. 

Issue: Saved browser cookies will cause a “you do not have permission to view this page” type error when attempting to view a page after log in.

Resolution:
1. Clear your browser cache (instructions for: Internet Explorer, Chrome, Firefox, Safari)
2. Close the browser and reopen it
3. Visit ESTR normally

Impact: This issue affects any person logging in to the system.  If study staff also report this issue, please feel free to share these instructions or ask them to contact estrhelp@harvard.edu.